Cup.edu to Calu.edu Domain Project -- Part III EMAIL CHANGES

Howdy all,

Key things to understand from the mumbo jumbo below:

• Email configuration on your mobile device WILL need to be changed (This includes mobile phones, i-touches, ipads, Blackberry's, etc).
• Email configuration WILL need to change on computer clients. (This includes Outlook, Outlook Express, Entourage, Apple Mail, Thunderbird, etc.).
• We have made some changes to the Calu email service that are causing problems with peoples access. If you are experiencing an issue please report this to the Helpdesk so we can help. We do apologize for any inconvenience this is causing.
• Email can be accessed via Outlook Web Access at http://owamail.cup.edu.

Ok, onto the details...

MOBILE DEVICES (Mobile phones, i-touches, ipads, Blackberry's, etc)

As I walk around the campus I notice quickly that there are MANY different types of mobile devices in use today. These devices are being used as tools for class, work, being social and fun. The one part of these devices that will change as part of this project is the email configuration. If you currently use your mobile device to access the Calu email system we are going to need your help in reconfiguring these devices after your "user account" and "email box" are moved. We are currently developing configuration guides to assist you in understanding what changes need to be made and we will provide these to you in the near future.

COMPUTER EMAIL CLIENTS (Outlook, Outlook Express, Entourage, Apple Mail, Thunderbird, etc.)

I have noted a wide variety of applications that people use to access their email at CalU. All of these have a configuration piece that will need to be updated after your "user account" and "email box" are moved. With folks that use Outlook on a campus machine, we are working on automation to reconfigure your configuration automatically for you. This will only account for your work computer and you will still need to make some changes to your mobile device (if you have one) and any other clients you may use at work, school or home. We are currently developing configuration guides to assist you in understanding what changes need to be made and we will provide these to you in the near future.

  

Uh Oh!! We broke some stuff and we apologize!!

  

We have done a lot of work to document what will be changed as part of this project and there are still unknowns. We are also trying to ensure we fully understand every change that we make and how that change will impact our customers and there are still unknowns. As part of the transition of email we had to change some of the addressing to point to the new environment and this has caused some problems. "owamail.calu.edu" was changed to point to the new environment last Thursday and what we didn't realize is that this address was used in several different areas. For this, we apologize and understand that this has caused frustration and loss of productivity for several of our customers. We are committed to resolving all of the address conflicts and communicating correct information as quickly as we can. Please continue to report issues to the Helpdesk as well as provide feedback and comments on this blog. We are listening and will respond as quickly as possible.

http://owamail.cup.edu does work for access to email through the Internet

We want to ensure everyone understands that they can access their email through http://owamail.cup.edu at any time. I believe a lot of folks know this but just want to emphasize if all else fails this address can be used from any computer with an Internet connection.

This is all for now, I hope you find this useful and will continue to check back to get more information. It is our goal to ensure communication is provided to ALL customers during this project. If you are reading this please encourage your co-workers and friends to visit this site as well!

Thanks! Have a great week!

Andy